Q. Do you allow local pickup?
I am happy to arrange local pickup of any in-stock item by appointment. I do not have a store front. Some items are shipped directly from the manufacturer due to their size or for other reasons (cosleepers and potty chairs fall into this category), please call for pick-up availability 801-231-5024. When placing a local order online for PICKUP ONLY, please use the coupon code LOCAL to remove shipping charges from the cart. You can choose Money Order as the payment method if you would prefer to pay in cash or with a personal check.
Q. When will my item ship?
We are a small, family-run business and many items are handmade. Most orders leave our office within 3 BUSINESS days, often sooner. Some orders do take a few days longer to ship. Items that ship directly from the manufacturer ship on their time frame and we can not control that.
Q. How much is shipping?
A. All orders ship for $5.95 in the continental US. Due to increased costs for shipping and fuel costs to transport items to the post office, we no longer offer free shipping. We are happy to ship to Alaska and Hawaii and will contact you if the shipping cost will be higher than our flat rate ($5.95). We usually only need to increase shipping costs for larger or heavier items such as cosleepers and prefolds.
International orders will be shipped AT THE BUYER'S RISK. We will contact you with exact shipping charges before shipping your order.
We can not ship Bummis or BumGenius items outside the US due to manufacturer's agreements. We can not ship Thirsties items to Finland. Orders that violate this policy will be refunded.
In order to maintain our low shipping price, we ship items the most cost-effective way possible. Usually this is either Priority Mail or UPS Ground. If it is important that an item arrive quickly, email us to let us know and we will do our best to accomodate your needs.
Q. How do I get started with cloth diapers?
A. There is a wealth of information in our articles section. You'll find out how many diapers you need, how to wash them and even how to fold a prefold or flat diaper.
Q. Do you offer a layaway program?
A. Yes, you click here for the details of our layaway program.
Q. What is your return policy?
Most items can be returned within 14 days of receipt as long as they are returned to me in UNWASHED and UNUSED condition. To be eligible for a refund, please email me as soon as possible to let me know you would like to return the item. Returned items must be in new condition with packaging intact and all tags still attached, any pieces or parts with the item, and I must received it back within 14 days.
If you use or wash an item it is yours forever. I will be happy to recommend places to sell used items but I can not accept any item for return once it has been washed. The ONLY exception is for manufacturer's defects.
For safety reasons there are NO RETURNS on soaps or cosmetics, herbs, cloth pads, washed diapers or anything edible.
If an item is found to be defective within 30 days of purchase it will be repaired, replaced or refunded at my discretion. Some manufacturers have a longer warranty period.
